Frequently Asked Questions
First of all, the important warning. I've found some scam sites listing many products (including our adapters) at very low prices - two times below the manufacturer price or even cheaper. We don't offer so huge discounts. If you see our products in some online store cheaper than here, this is a scam.
▶ Why should I buy from you?
Good question :-) Please read about us.
▶ How can I purchase from your store?
Just add the necessary items to the cart and proceed to check out, please.
▶ What payment methods do you accept?
We accept PayPal via our USA partner and credit cards via Stripe. Just make sure that you completed your payment. You will get an order confirmation message after submitting your order even if payment is incomplete, but your order will not be shipped if not paid.
▶ How do I know that you shipped my order?
You will receive a shipment confirmation e-mail message. If you don't receive it within 2 business days, something went wrong. Please check SPAM folder of your mail service. If our message is there, please add our e-mail to your whitelist. If no message in SPAM, your order probably was not paid. Please check your payment source to see if payment actually took place.
▶ Where are you shipping from?
Most items are shipped from Belarus, since our workshop is there. Some items may be shipped from the USA, Austria or Lithuania (we keep limited stock there). In rare cases, we split large orders if there are no enough items at either of our warehouses to ship them all from the same place.
▶ How can I track my package?
Please check shipment confirmation e-mail message. It contains a clickable tracking number(s) for your order. Also, our tracking provider will send you notification about your shipment status changes.
▶ I clicked on the tracking number, but got the message 'TRACKING DOES NOT EXIST'. Why?
This means the tracking number is not updated by courier or by our tracking system yet. Please try again in a few hours. Also, the tracking link stops working after the package is delivered. You can always use national postal system tracking or some specialized tracking site.
▶ I didn't receive a shipment confirmation message.
You should check in SPAM folder then. Or login to your account and check order info (your orders list can be found at My Account -> My Orders; after you choose specific order, please select 'Order Shipments' tab). Make sure your order state is 'Complete'. If it is in 'Pending' or 'Cancelled' state, it was not paid, and will not be shipped. You need to make a new order.
▶ I'm waiting for 3 weeks already, and no package arrived so far. What can I do?
First of all, please track your package. There is a chance that it is waiting for you at your local postal office. We ship registered mail only, so signature is required usually to get it. Unfortunately, postmen never leave a note about a failed delivery attempt. If your package is at your post office, please claim it as soon as possible, or they will send it back to us 'unclaimed'. We do not refund unclaimed packages.
▶ I've tracked the package, and it is not even in my country yet.
We ship within 1 business day after the order is paid, but not in control of transit events. Many factors affect actual delivery time - weather conditions, holiday seasons, customs inspection etc.
▶ How long I should wait before a package can be considered lost?
90 days since shipping date for Priority Mail due to world situation. 45 days for EMS.
▶ What about lost packages?
We either refund lost packages or ship another. The decision is up to you.
▶ I need my order urgently! Can you ship Overnight or something like this?
Unfortunately, no. Our experience shows that there is no guaranteed delivery time, no matter what you paid for. So, we don't make any delivery promises since delivery time is beyond our control.
▶ I received my order, but there is wrong item. What should I do?
Please don't worry. Such things sometimes happen in the imperfect world. We will ship the correct item on our own expense the next business day after your report. You will keep the wrong one as compensation for inconvenience and lost time. We don't claim wrong items back usually.
▶ Item is correct, but it doesn't fit my lens (or camera). What can I do?
This depends on why it doesn't fit. If you bought the wrong item (not purposed for your camera or lens), you can keep it and buy the correct one. If the item is correct, but defective, you are under our lifetime warranty - we will ship another one next day after your report, and will test it thoroughly before shipping. Unfortunately, due to unsteady postal operation these days, we don't accept returns.
▶ I'm happy with your adapter. How can I leave feedback?
Thank you for your good will! Please visit your item page and write a short positive review on the product. This will help other customers as well.
▶ I didn't find the adapter I needed. Can you make me a special one?
Please contact us and explain in details what are you going to achieve. Or use our simple adapter builder. We will check if we can make it. If you didn't supply enough details, we will ask more questions. More than 50% of requests are fulfilled. And best of all - you will get your item free of charge if it has commercial value. We reward good ideas!
▶ Is there other ways to get free items?
Yes. If you are owner or active reputable participant of some online community, and want to buy from us something wanted in that community, we can provide a free sample for you in exchange of your publication of advertising / review material there. This can be a forum topic, blog article, YouTube video, social media post etc. We don't provide free items on every such request automatically, but reserve the right to decide ourselves.
▶ Returns summary
| Return reason | Return window | Rules applied |
| Customer changed his mind |
Returns are not accepted usually since return shipping will be slow, expensive, and you will lose both the item and quite much money in the result. It is better to keep or resell such an item. |
If you insist, we can still accept the return, but:
|
| Item does not fit, but match description | Returns are not accepted since the responsibility to choose the correct item is on the customer. | We still can accept such a return if you agree with the rules above. |
| Item does not match description | 14 days (enough to check the package content). |
We cover return shipping and ship correct item on our own expense. Or, we fully refund your order if you don't need the ordered item anymore. In some cases (low-cost items) we don't require to ship wrong items back. |
| Item is returned by postal system due to customer's failure to provide correct address or to receive the package. | Automatic. |
Unclaimed packages are not refunded. They can be shipped again if you pay for another shipping. |
| Item is returned by postal system due to our failure to specify the correct address or file customs declaration properly. | Automatic. | We will refund your order or send it again on our own expense (depends on your decision). |